Frequently Asked Questions.

01. Ordering & Shopping

You can place an order directly through our website at noblehealthafrica.com by browsing our product categories, adding items to your cart, and completing the checkout process. Alternatively, you can call us at 0785855988/ 0721654265 for phone orders or assistance.

Yes! We serve both individual customers and corporate clients including hospitals, clinics, and healthcare facilities. For bulk orders or corporate accounts, please contact us at 0785855988/ 0721654265 for special pricing and arrangements.

We offer a comprehensive range including:

  • Laboratory equipment and consumables.
  • Dental units, dental imaging and consumables.
  • Diagnostic imaging.
  • Optical
  • Radiology
  • X-ray
  • Nursing diagnostics, furniture and consumables
  • Surgical equipment and consumables
  • Orthopedics and Physiotherapy
  • Non pharmaceuticals

Product availability is displayed on each product page. Items marked “In Stock” are available for immediate dispatch. If you need a product that’s out of stock, call us at 0785855988/ 0721654265 and we’ll check availability or suggest alternatives.

02. Payment Methods

We accept:

  • M-Pesa payments (our primary payment method)
  • Bank transfers
  • Cash on delivery (within Nairobi, subject to order value)
  • Credit/Debit cards

Yes, all online payments are processed through secure, encrypted payment gateways. We do not store your payment card information on our servers.

You’ll be charged immediately upon placing your order. For M-Pesa payments, you’ll receive an STK push or can pay to our till number. For bank transfers, orders are processed once payment is confirmed.

Yes, we offer a 30-day money-back guarantee on eligible products. Pharmaceuticals and certain medical devices may have specific return conditions due to health and safety regulations.

03. Delivery & Shipping

We deliver throughout Nairobi and its suburbs. We also ship to other parts of Kenya. Delivery times vary based on your location.

  • Nairobi & Suburbs: Same-day or next-day delivery for orders placed before 2 PM
  • Other Nairobi areas: 1-2 business days
  • Upcountry: 2-5 business days depending on location

We offer instant delivery for urgent orders within Nairobi – call 0785855988/ 0721654265 for express service.

Delivery fees vary based on location and order value:

  • Free delivery on orders over KES 5,000 within Nairobi
  • Standard Nairobi delivery: KES 200-400
  • Upcountry delivery: KES 300-800 Exact delivery costs are calculated at checkout based on your location.

Yes! Once your order ships, you’ll receive a confirmation with tracking details. You can also log into your account to view order status and track delivery.

Yes! You can choose “Store Pickup” at checkout and collect your order from our location in Nairobi CBD. We’ll notify you when your order is ready for pickup.

04. Orders & Invoices

Invoices are available in two ways:

  1. Log into your account and download the invoice from your order history
  2. Contact our customer service at 0785855988/ 0721654265 and we’ll email your invoice

Yes, you can cancel or modify your order before it ships. Contact us immediately at 0785855988/ 0721654265. Once shipped, orders cannot be cancelled, but you may return eligible items per our return policy.

Approved refunds are processed within 2-3 business days. The time it takes to reflect in your account depends on your payment method:

  • M-Pesa refunds: 1-2 business days
  • Bank transfers: 3-5 business days
  • Card payments: 5-7 business days

Yes, you’ll receive:

  1. Immediate order confirmation via SMS and email
  2. Shipping confirmation with tracking details once dispatched
  3. Delivery confirmation once received

05. Returns & Exchanges

We accept returns within 30 days of purchase for:

  • Damaged or defective products
  • Wrong items delivered
  • Products not as described

Note: Due to health and safety regulations, certain pharmaceuticals and opened medical devices cannot be returned once opened or used.

Contact our customer service at 0785855988/ 0721654265 within 30 days of receiving your order. Provide your order number and reason for return. We’ll guide you through the process and arrange pickup if applicable

  • Opened or used non-pharmaceuticals (unless defective)
  • Expired prescription orders
  • Custom or special orders
  • Items without original packaging

Yes, we can exchange products for the same item if defective, or for a different item of equal or greater value. Contact us at 0785855988/ 0721654265 to arrange an exchange.

06. Account & Privacy

No, you can checkout as a guest. However, creating an account allows you to:

  • Track orders easily
  • View order history and download invoices
  • Save delivery addresses
  • Receive exclusive offers
  • Reorder previous purchases quickly

Yes, we take data privacy seriously. Your personal and medical information is protected and used only for order processing and delivery. We do not share your information with third parties without consent.

Yes, logged-in customers can save multiple delivery addresses for convenient checkout.

07. Customer Service

  • Weekdays: 8:00 AM – 8:00 PM
  • Weekends: 8:00 AM – 4:00 PM
  • Public Holidays: 9:00 AM – 2:00 PM (selected holidays)
  • Phone: 0785855988/ 0721654265
  • Location: Nairobi CBD
  • Social Media: Follow us on Facebook and Instagram @noblehealthafrica

08. Product Quality & Safety

Yes, all our products are sourced from reputable manufacturers and authorized distributors. We guarantee the authenticity and quality of every product we sell.

We maintain strict quality control standards including:

  • Sourcing only from licensed suppliers
  • Proper storage conditions (temperature-controlled when necessary)
  • Regular quality audits
  • Verification of expiry dates before dispatch
  • Compliance with Pharmacy and Poisons Board regulations

Contact us immediately at 0785855988/ 0721654265 with photos of the damaged item. We’ll arrange for a replacement or full refund at no extra cost to you.